Tuesday, October 22, 2019

FAQ

1. Give me an idea of a how much would you charge for an average home clean.

First time cleaning sessions usually take at least 25% longer that ongoing service, since we need to spend extra time and effort to bring your home to a new level of cleanliness. For example, an average 2000 sq. f. home with a family of three and two pets can cost about $300 to clean the first time, and then $140 to be cleaned bi-weekly.

2. How much do you charge?

We charge $35.00/hour per cleaner for 3 hours minimum. The time is calculated in increments of 15 minutes.

3. What factors affect the price of cleaning my home?

The total cost is affected by such factors as total area of the property, complexity of the job and frequency of cleaning. Our experienced agents will be able to tell you approximate cost of cleaning your home over the phone or by email after getting some details about the project. We will be able to customize the cleaning of your property in accordance with your needs and budget.

4. What methods of payment do you accept?

We accept cash, cheque, Visa, MasterCard and American Express.

5.  Do I need to provide you with a vacuum or cleaning supplies?

No. We come to your home with our supplies, equipment and positive attitude, and all you need to provide us with is the access to your property (give us the key or be at home). If you prefer us to use your vacuum, however, we can gladly do that.

6.  What kind of cloths do you use?

For regular house clean we use microfiber cloths to make sure none of the surfaces are scratched. The cloths are colourcoded to avoid cross contaminaiton of the cleaned areas. For tougher jobs like scrubbing bathtubs and shower stalls, we use white scouring pads that are still safe for acryliic, tiled,glass or metal surfaces.

7. What cleaning supplies do you use?

We use regular household cleaning supplies, that proved to be the best in the Calgary climate (Lysol or ZEP products). All woodwork is sprayed with mild vinegar solution and wiped with microfiber cloths.

8. How much notice do I need to give you to cancel the appointment?

We would appreciate as much notice in advance as possible, 24 hours minimum to avoid late cancellation fee.

9. How many people are your teams?

We can send you either one person or two, depending on the complexity of the job.

10. Do you pay your employees travel time?

Absolutely, yes! Our employees are employed by Mishka Enterprises full-time, and are aid travel time as well as vacation pay.

11. Do I have to be home?

It is up to you. We feel equally comfortable working around you or when you are not home. If you don’t plan to be home, we will make arrangements with you about the access to your home (key, garage code, alarm, any instructions about the pets possible).

12. Do I need to clean before you come?

There is no need to “clean” before the cleaners arrive, although general picking up will let our crew to be more efficient during cleaning. No matter if you need us once for a deep clean or for regular service, we are ready to meet your needs!

13.  Are you insured and bonded?

Yes, we are fully insured and bonded to perform any kind of residential or commercial cleaning or janitorial service. we also have a WCB account in good standing.

14.  I saw on your website that you clean carpets too. How long does it take for teh carpets to dry after they have been steam cleaned?

We use the hot water extraction method when  cleaning carpets, which means that we pre-spray them with a detergent first, agitate the fibre or the carpet to allow the soil to loosen and then remove the soil from the carpet with a high efficiency hot water extraction machine. Although teh carepts are fine to walk on almost right away, the drying time is 4-6 hours depending on the room temperature. 

15.  How do I know that I can trust your people working in my house?

Aside from being fully insured and bonded, we take pride in our work and mostly rely on repeat business and referrals from our existing customers. All our staff is carefully screened prior being hired. Only individuals with a high standard of work ethics and hygiene are employed by Mishka Enterprises. Your property is treated with utmost respect and care. Our company is doing everythng possible to hire and retain only the best people. We know that the only way to do business in Calgary is to keep up a good reputation and we take our customers safety very seriously. 

16.  What is you break something in my house?

Although we are trying to be as careful as possible,  accidents may happen from time to time. If anythign is damaged or broken,  a cleaning team would usually leave a note for the customer and also report the incident to their manager. The claim for valuable obejcts would be forwarded to the insurance company, or, we will try to replace the brokem  item with the identical or similar one. we would work closely with the client to make sure the matter is resolved in a satisifactory fashion.